Police Department

Snow and Ice Removal on Sidewalks

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​​​​​​Finalwmailbox1119.jpgResidents and/or property owners are responsible for removing snow/ice from adjacent sidewalks, crosswalk ramps and bus stops.  Residents/property owners will receive only one warning, per season, before incurring fines.​​​​

Please exercise caution and care when shoveling, especially during extreme cold. Remember, moving snow/ice from private property onto a public street, sidewalk or bridge not only poses a significant safety hazard, it's against the law. 

To report a problem, please use the A2 Fix It website or mobile app,​ call 734.794.6942, or email [email protected].

Residential property

  • Within 24-hours, any accumulation of snow greater than 1 inch must be cleared by the owner or occupant ​from adjacent sidewalks (A), concrete bus stop walks (B) and crosswalk​ ramps (C). 
  • Any ice accumulations must b​​e treated within 18-​hours of forming with sand, salt or other substance, to prevent it from becoming slippery. 
  • The city is no​t responsible for clearing mailboxes (D) of snow and/or ice. ​

Non-residential property

  • All snow and ice which has accumulated prior to 6 a.m. on a sidewalk adjacent to property not zoned residential shall be removed by the owner or occupant by noon the same day​. 
  • The owner or occupant of the property shall also remove snow and ice from walks and ramps that are at bus stops or that lead to a marked or unmarked crosswalk. 
  • Provided that when ice has so formed upon any sidewalk, walk or ramp that it cannot be removed, then the owner or occupant shall keep the same effectively sprinkled with sand, salt or other suitable substance in such manner as to prevent the ice from being dangerous, until such time as it can be removed, and then it shall be promptly removed.​

Treating ice

​​Residents can get a free sand/salt mixture​ to help treat their sidewalks at various locations throughout the city. ​


Community standards is ready to help address concerns regarding snow and ice on sidewalks. 

Please call 734.794.6942 (Monday–Friday, 7 a.m.–3:30 p.m.) or use A2 Fix It to report locations which may be in violation of the city snow removal ordinance. When calling, be prepared to leave your name and number in case staff requires additional information. Caller's names and numbers are kept in strict confidence, and are only used to process service requests. 

Upon reports of non-compliance, Community Standards will perform an inspection. If the inspection reveals a violation, we will then inspect all addresses within the "100 block" (i.e., addresses 100 numbers apart such as 2300 to 2400) to ensure equitable treatment. Each address in violation will receive a "Sidewalk Snow Removal Notice," which is posted on the front door of the property. The notice gives the resident or property owner 24 hours to correct the situation​. Special circumstances may be considered which may result in an increase in the amount of time allowed to bring a sidewalk into compliance. If, upon re-inspection, the necessary action has not been taken, the city may clear the sidewalk and bill the property owner.

Copies of these city ordinances may be obtained by contacting the city clerk’s office at 734.794.6140 or online at Ann Arbor Code of Ordinances.

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