Helping people of all ages and abilities during winter means taking responsibility for snow and ice on sidewalks
Please exercise caution and care when shoveling, especially during extreme cold. Remember, moving snow/ice from private property onto a public street, sidewalk or bridge not only poses a significant safety hazard, it's against the law.
To report a problem, please use the A2 Fix It website or mobile app, call 734.794.6942, or email [email protected].
Within 24-hours, after the end of each accumulation of snow greater than 1 inch, must be cleared by the owner or occupant from adjacent sidewalks (A), concrete bus stop walks (B) and crosswalk ramps (C).
Any ice accumulations must be treated within 18-hours of forming with sand, salt or other substance, to prevent it from being slippery.
The city is not responsible for clearing mailboxes (D) of snow and/or ice.
Learn about the A2 Snow Match program (launched in 2022) that pairs volunteers with residents in need of snow/ice-management assistance.
All snow and ice which has accumulated prior to 6 a.m. on a sidewalk adjacent to property not zoned residential shall be removed by the owner or occupant by noon the same day.
The owner or occupant of the property shall also remove snow and ice from walks and ramps that are at bus stops or that lead to a marked or unmarked crosswalk.
Provided that when ice has so formed upon any sidewalk, walk or ramp that it cannot be removed, then the owner or occupant shall keep the same effectively sprinkled with sand, salt or other suitable substance in such manner as to prevent the ice from being dangerous, until such time as it can be removed, and then it shall be promptly removed.
Residents/property owners will receive only one warning, per season, before incurring fines.
Residents can get a
free sand/salt mixture to help treat their sidewalks at various locations throughout the city.
Community standards is ready to help address concerns regarding snow and ice on sidewalks.
Please call 734.794.6942 (Monday–Friday, 7 a.m.–3:30 p.m.) or use
A2 Fix It to report locations which may be in violation of the city snow removal ordinance. When calling, be prepared to leave your name and number in case staff requires additional information. Caller's names and numbers are kept in strict confidence, and are only used to process service requests.
Upon reports of non-compliance, Community Standards will perform an inspection. If the inspection reveals a violation, we will then inspect the property to the right and to the left to ensure equitable treatment. Each address in violation will receive a "Sidewalk Snow Removal Notice," which is posted on the front door or conspicuous place on the building. The notice gives the resident or property owner 24 hours to correct the violation. Special circumstances may be considered which may result in an increase in the amount of time allowed to bring a property into compliance. If, upon re-inspection, the necessary action has not been taken, we will cite the property owner. In some cases, the city may clear the sidewalk and bill the property owner.
Copies of these city ordinances may be obtained by contacting the city clerk’s office at 734.794.6140 or online at
Ann Arbor Code of Ordinances.