Cart collection guidelines
Carts must be in place before 7 a.m. for residential pickup. Downtown development authority carts must be in place before 4 a.m.
Carts can be placed on the street, unless street is busy or has bike lane. Check out this fun animation! If there is a buffer between the bike lane and car lane, place carts on the buffer. If there is no buffer, then place carts on the lawn extension.
Cart handles should be facing away from the street.
Carts must be 3 feet apart (see fun animation), lids fully closed and without any trash or debris on top or around them (trash outside the cart will not be picked up).
Carts should be brought in by noon the following day.
In winter, keep carts and dumpsters free of snow (see fun animnation)/ice, unburied from snow banks and accessible to collection trucks.
Never place carts on snow banks, instead shovel out a spot on the road or lawn extension so the cart can sit level.
Carts must not exceed 112 pounds for the 32-gallon, 224 pounds for the 64-gallon, or 336 pounds for the 96-gallon size. Carts over the limit will not be serviced.
Solid waste drivers are essential workers, operating alone and face many challenges as they work to complete their routes every day. This video shows how drivers must be adept at navigating narrow streets, avoiding cars and pedestrians, handling slippery roads and bad weather, all while directing the truck’s articulating arm between obstacles. It’s a stressful and absolutely critical job. Citizen actions can make drivers' jobs more or less stressful; please keep them in mind.
Curbside service for people with disabilities
Side door or porch set-out service is provided by the city or its authorized contractor to citizens who are physically unable to place their trash or recycling containers at curbside and are unable to make other arrangements to do so. Special pickup service is subject to approval by the city following an on-site interview and must be renewed every two years. To arrange an interview, call the city's Customer Service Center Monday - Friday 7:30 a.m. - 5:30 p.m. at 734.994.7336.