Privacy and Security

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City of Ann Arbor maintains this Web site as a public service. All Website users are subject to the Privacy and Security Policies of the City. 

Information Collected and Stored

City of Ann Arbor collects information from you under the following two circumstances:

  1. Information Collected Automatically - Some information is collected from you automatically when you view City of Ann Arbor pages and download information. This may include your Internet Protocol address assigned by your Internet Service Provider, domain name and the type of browser and operating system you used, the date and time you accessed the City of Ann Arbor's site, the pages you requested and visited, and the site you linked from to reach City of Ann Arbor Web site. City of Ann Arbor uses this type of information to statistically measure site traffic and to improve the Web site. The information is not reviewed on an individual basis, but is aggregated with other users for comparison purposes.
  2. Information Voluntarily Submitted - Additional information may be collected from you if you opt-in or voluntarily provide it in order to fulfill a request for online services.

    City of Ann Arbor uses the information you voluntarily provide to tailor our site to your needs and preferences and to provide the online services you are requesting. The type of information we collect will vary with the service being sought and may include your name, address, phone number, and e-mail address.

Personal Information

City of Ann Arbor will only send personal information about you to others when:

  • We have your consent to share the information; or
  • We need to share your information to provide the product or service you have requested; or
  • We are authorized to do so by law (e.g., to respond to subpoenas, court orders, legal process, or to requests pursuant to a statute requiring or permitting disclosure such as the Freedom of Information Act. MCL 15.231, et seq.: MSA 4.1801(1) et seq.)

Site Security

The City of Ann Arbor, as developer and manager of the City of Ann Arbor portal, has taken a number of steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in agency computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted between users of e-government applications and the city, and to provide reasonable protection of private information that is in our possession.

For security purposes and to make sure this service remains available to all users, the City of Ann Arbor uses special software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this government computer system. The City of Ann Arbor also uses industry-standard software tools to control access to specific applications and services and to protect data that is transmitted electronically between users and the city. These programs help us identify someone attempting to tamper with this Web site.

WARNING - If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials.

Unauthorized attempts to upload information and/or change information on the City of Ann Arbor portal or its composite Web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.

The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the City of Ann Arbor portal or the Web sites of individual city agencies.


This Website contains links to several other Websites, or hypertext links to information, created and maintained by other public and/or private organizations. The City only provides these links for your information and convenience. The City does not endorse, ensure the accuracy of, or vouch for the safety and privacy of any linked site. The City does not endorse, ensure the accuracy of, or vouch for the safety and privacy of any linked site. When you select a link to an outside website, you are leaving the City website and are subject to the privacy and security policies of the owners/sponsors of the outside website.   

Social Media Sites

This applies to the City's use of any social media application, including Facebook, Twitter, and LinkedIn.

The City participates in social media applications as part of its mission to provide information to its residents and the general public. 

On social media applications where the City has the ability to moderate posts, the City will make an effort to moderate posts according to City guidelines for each application, however the City disclaims any liability for any loss or damage resulting from any non-City post on these applications. If you choose to post personally identifiable information on any social media application, you do so at your own risk. Posts to social media applications are generally possessed and maintained by the operator of the application, not the City. The privacy policies of all applications not operated by the City apply in the collection and dissemination of user data. The City encourages all users to read the privacy policies before registering or posting to any application.  

A2 Fix It (SeeClickFix) 

The City of Ann Arbor is using SeeClickFix, an online and mobile service request system, to power its mobile app (branded as A2 Fix It) and web based reporting forms​. SeeClickFix is an application that allows the Ann Arbor community to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.​

Changes to the City's Privacy Policy and/or Security Policy

The City reserves the right, at its complete discretion, to change the terms, conditions and use at any time of its Privacy Policy and/or Security Policy by posting revised terms, conditions and use restrictions on the site. It is the viewer's responsibility to check periodically for any changes the City may make to these terms, conditions and use restrictions. Continued use of this site following the posting of changes to these terms, conditions and use restrictions means you accept the changes.