How to use A2 Fix it Urgent issues Traffic enforcement Support
Using A2 Fix It
A2 Fix It, also available on your mobile device through the Apple App or
Google Play store, and can be used to report:
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Potholes
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Missed cart pickups
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Crosswalk issues
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Snow/ice on roads or sidewalks
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Graffiti on public property
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Dead or dying street trees
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Street light outages
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Traffic signal/sign problems
A
video tutorial is available.
A2 Fix It allows users to upload a photo with each request, as a visual reference to help staff quickly locate the problem. It is also helpful for requests to be as detailed as possible.
Please call 9-1-1 for police/fire assistance, crimes in progress or life threatening emergencies.
Urgent issues
Water
Drinking water quality and pressure complaints can be submitted thru A2Fixit (make sure to fill out ALL of the questions) and City staff will get notifications. If you suspect, see or experience a sanitary sewer back-up, possible sewage leak (if you smell sewage for example), water main break, plugged storm drain, or basement flooding please contact us by phone. During normal business hours: Monday – Friday, 7:30 a.m. to 5:30 p.m. , please call 734.794.6320. After hours, evenings, weekends and holidays, please call the Water Treatment Plant at 734.994.2840.
Parking
If you would like to report a parking violation, please call Community Standards at 734.794.6942.
Dead animals
Dead animals are reported by calling the non-emergency dispatch number at 734.994.2911.
Noise
Noise complaints within the City must be reported by calling the non-emergency dispatch number at 734.994.2911
Traffic and speeding enforcement
To report drivers, bicyclists or pedestrians violating traffic laws or areas you believe would benefit from additional traffic enforcement, please use the Ann Arbor Police Department's
traffic enforcement request form.
A2 Fix It and parks
Parks are large spaces and A2 Fix It requests can be difficult to find without detailed information. When reporting an issue in a park please include location details. There is a details and description section near the end of the request process to help you provide this. In addition, users can utilize the pin (website) or X (mobile app) feature to provide specific location information inside the park. Finally, please consider including a wide angle photo or include background landmarks, which helps staff find and fix the problem.
Support
Ann Arbor staff responds to A2 Fix It requests during regular business hours. Requests on a holiday, weekend or after-hours will be read the next business day.
If you need assistance using A2 Fix It or a request you've submitted, please contact Customer Service at 734.794.6320. If calling about an A2 Fix It service request, please have your Service Request ID number available.
For technical support with the A2 Fix It platform (web or mobile), please email
[email protected].
