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Cable Complaints

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​On December 21, 2006, Governor Granholm signed legislation known as Public Act 480, or more commonly known as the "Uniform Video Services Local Franchise Act." PA 480 creates a uniform franchise agreement that is to be used between each franchising entity and video provider in the state of Michigan. The Michigan Public Service Commission (MPSC) has been the designated agency to implement the Act and also has the responsibility to handle cable inquiries and complaints.

Cable Issues

• Are you having a billing or service problem with your local cable provider that isn’t being resolved?
• Are you upset that your cable rates keep increasing?
• Are you dissatisfied with your cable provider's response to a recent complaint?

The MPSC has been the designated agency to implement PA 480 and has the responsibility to handle cable inquiries and complaints.

Michigan Public Service Commission 

MPSC staff are available to assist cable customers with filing informal video or cable complaints Monday through Friday, excluding State holidays, by calling 800.292.9555.

The MPSC encourages you first to contact your video/cable provider with questions before contacting the MPSC. At times, call volumes may be high while staff are assisting other customers. In this situation, callers will be put into a voicemail. If you are connected to the Video Franchise voicemail, please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible.

You can also contact the MPSC by submitting your inquiry or complaint in writing. 
Michigan Public Service Commission
Attn: Video Franchising
P.O. Box 30221
Lansing, Michigan 48909

To file a complaint with the MPSC visit the MPSC video/cable complaint site.  

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