For Ann Arbor's businesses and downtown area, it is critical to have successful solid waste services. This effort requires the collaboration understanding of all parties. This page is meant to highlight what the city is doing to improve solid waste services for businesses and in alleyways throughout Ann Arbor.
In late March, the city requested feedback on trash service as part of stakeholder engagement for the preparation of a request for proposals for a new trash hauling contract. The results of this survey, presented as a PowerPoint presentation (PDF) during a public meeting on April 19, 2022, included 99 responses, which indicated a majority level of satisfaction with trash service.
May 23, 2022: The RFP for the new Commercial Solid Waste Franchise Collection is now adverstised. The document can be found on the City’s
Purchasing website or MITN.info. Proposals are due June 30, 2022 at 2pm.
May 16, 2022: The City and OHM Advisors continue to gather and compile data for the Commercial Collections Audit of Service. The initial audit is focused on the downtown service area. To date the data compiled and analyzed includes address and parcel data from the City's GIS database, and the solid waste billing data for downtown. There are a total of over 500 commercial entities in the downtown area to be examined as part of the audit.
April 20, 2022: More often than not, dumpsters and alleyways are kept clear of material and debris. However, in a recent case, that didn't happen, as can be seen in the right of this photo
. Chairs, shelving and a mirror were left out. In this particular case the Ann Arbor Police Department was notified about the illegal dumping and our public works staff will clean it up.
April 11, 2022: Survey is now closed. The City of Ann Arbor appreciates the feedback received from commercial customers about trash collection services. Your survey responses will help inform the next agreement.
March 28, 2022: Survey now open! Postcards with survey information were mailed to commercial addresses at the end of last week. Information collected will be considered in the final RFP for a new collection contract.
March 14, 2022: Survey coming soon! To gather feedback on customer satisfaction with the current service provider the city will be putting out a survey to commercial businesses. Survey to come soon, check back for a link.
March, 4, 2022: OHM Advisors is under contract with the city to assist with the creation of a Request for Proposal (RFP) for a new contact for commercial franchise solid waste collection.
Commercial Waste Franchise Collection Requests for Proposal
Per the City's Code of Ordinances, Chapter 26 the city collects commercial trash using a franchised hauler. The current contract for the Commercial Franchise Hauler is ending, therefore staff are preparing an RFP for new contract.
The city has engaged OHM Advisors to provide support on this project.
Commercial Collections Audit of Service (March - June 2022)
The Downtown Solid Waste Collections audit will examine all the downtown properties and identify how they receive trash service, the cost for the service and who pays the bill, along with other key information. The audit will identify the levels of service currently being provided, how the costs for those services are distributed among shared users, and if any properties are currently not participating/paying for solid waste collection services.
The initial audit effort is paper based, reviewing, consolidating and analyzing available data. As needed commercial businesses may be engaged by phone to provide missing information. The audit will begin by reviewing the service levels and costs of the downtown businesses given the high incidence of shared containers in that area. Future efforts will include a sampling of businesses outside the downtown service area as well.
The city strives to complete this audit by late spring, early summer 2022.
Tasks to complete:
- Gather, compile and analyze data from variety of sources
- Complete a first draft of Audit results
- Share draft results with downtown commercial franchise stakeholders for input and feedback
- Review stakeholder feedback
- Finalize Audit results
Audit results will be used to complete the following:
- Evaluate level of service needed by examining like businesses, i.e. comparing businesses based on type (office vs. restaurant); size, hours, etc.
- Make recommendations on minimum service levels.
- Revise the fee structure for shared containers.
Revised fee structure will be implemented with new contract beginning July 2023.
Tips for using compactors and dumpsters
- Close the compactor each time you use it. When the door is closed, the container compacts which increases available capacity.
- If you don’t know the compactor code, ask your neighbor.
- If your container is overflowing, an extra tip can be requested through
- If the compactor is not working, report it to Waste Management by calling 800.7WM.WMWM.
- Flatten boxes for recycling.
- Clear snow and remove ice around containers.
- Keep the space in front of dumpsters clear of debris so they can be serviced.
- Park in a way that does not block access to the dumpster.
- Keep recyclables loose. Do not bag recyclables.