Services

Water Consumption

Skip Navigation LinksHome » Services » Water Billing » Water Consumption
 

AquaHawk is now available!

​​​The City of Ann Arbor is introducing AquaHawk, a free online tool which will help our ​water customers to:

  • Use water efficiently
  • View water consumption 
  • Set thresholds for personalized alerts via email, text or phone​

You may now register for the new online consumption tool.

Water usage

If you see a spike in water you may want to look for a leak. 

Not sure where to start? Look at your water meter to see if the flow indicator is moving even if all the taps are closed. If the meter keeps moving, this indicates water is running somewhere. Look/listen for:

  • faucet drips
  • running water sounds 
  • pools of water near the refrigerators, toilets, hot water heater, humidifiers, outside faucets and sprinklers

If you notice seasonal water use during specific periods, consider what activities may occur at these times. Higher water use typically happens with filling pools, washing cars and or humidifiers. House guests, holiday visitors and other types of special events may boost your water usage as well.

Using water efficiently

Simple behaviors can save water every day: 

  • turning off the tap while brushing teeth
  • taking shorter showers
  • run dishwashers and laundry machines only when full
  • water your lawn only when necessary and avoid watering mid-day
  • using drip irrigation for plants and gardens

Indoors

Consider replacing your older toilet with a low-flow model. Low-flow shower heads and faucet aerators quickly reimburse you for their cost through water savings. Check EPA’s water utility auditing pages, including suggestions for WaterWise and EnergyStar appliance options to save water, energy and money.

Outdoors

Irrigation—watering lawns and gardens—can dramatically increase water usage. Consider:

  • ​Watering in the early or late hours
  • Watering lawn only when needed (turn off sprinklers in rainy periods)
  • Reducing lawn areas, planting native species and applying mulch around plantings. 
  • Allowing lawn to go dormant during heat waves or excess dry periods​. Dormant grass will rebound when cooler weather and rains return. 

You can reuse water and save money on your stormwater bill rate by using rain barrels, installing a rain garden and taking an online RiverSafe Home tutorial. 

Leak Adjustment Request

A leak adjustment is a financial adjustment to water and/or waste water (sewer) usage charges on a customer's bill caused by a leak on the customer's side of the meter. If you recently repaired a leak in your home and would like to be reviewed for a possible account credit, please submit a Leak Adjustment Request.

Customer Service Center

Larcom City Hall, first floor 
7:30 a.m. to 5:30 p.m. Monday-Friday (except holidays)

301 E. Huron St.
Ann Arbor, MI 48104
734.794.6333
Fax: 734.994.8991
customerservice@a2gov.org