Urgent water issues
If you suspect, see or experience a sanitary sewer back-up, possible sewage leak (if you smell sewage for example), water main break, rusty water, plugged storm drain, basement flooding or unusually low or no water pressure, please contact us by phone. During normal business hours: Monday – Friday, 7:30 a.m. to 5:30 p.m., please call 734.794.6320. After hours, evenings, weekends and holidays, please call the Water Treatment Plant at 734.994.2840.
City of Ann Arbor water system staff are focused on continuing to deliver safe water to our customers for consumption and important daily hygiene. During this unprecedented public health crisis, critical services will continue such as drinking water, waste water, police, fire, emergency operations and waste and recycling pickup.
The World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment."
Important Reminder: Don't Flush Wipes
Right now, it is more important than ever we take simple steps to help maintain functionality of private and public plumbing and sewer systems. "Flushable wipes" create blockages in household pipes and municipal sewer systems and should never be flushed down the toilet, nor should facial tissue or paper towels. Combined with fats, oil and greases, which should never be poured down the sink, these products can create enormous, and expensive to remove, "fatbergs". In addition, to ensure that each household has enough toilet paper and stores are able to maintain a steady supply, everyone is encouraged to buy only what they need.
The sewer safety tip sheet (PDF) explains easy ways to help keep the Ann Arbor sewer system efficient and functional. Find out what not to flush, how to deal with fat, oil and grease, and how to prevent sewer pipe penetration
The City is responsible for maintaining over 400 miles of water main, 3,000 hydrants and 8,000 valves that
deliver water to homes and businesses. Public Works crews also install, repair and maintain water service lines, water meters and perform backflow prevention inspections.
Sanitary sewer system
Public Works is responsible for inspecting and maintaining over 360 miles of sewer main and 10,300 manholes to ensure the uninterrupted collection of wastewater. Routine cleaning is performed with a high pressure water jet and vacuum cleaning truck, root cutting equipment (if pipe has been infiltrated by tree roots) and a video camera is used to assess pipe condition and pinpoint defects. Staff also repair sewer mains and manhole structures as needed.
In Ann Arbor, all
stormwater (and any pollutants carried by stormwater) are discharged, untreated, to the Huron River and its tributaries. To move stormwater, public works staff maintains and repairs 540 miles of stormwater conveyance system as well as 23,000 inlets and catch basins.
Learn the steps you can take to
prevent contaminants from flowing back into hoses and faucets by utilizing simple precautions and devices.