Urgent water issues
If you suspect, see or experience a sanitary sewer back-up, possible sewage leak (if you smell sewage for example), water main break, rusty water, plugged storm drain, basement flooding or unusually low or no water pressure, please contact us by phone. During normal business hours: Monday – Friday, 7:30 a.m. to 5:30 p.m. , please call 734.794.6320. After hours, evenings, weekends and holidays, please call the Water Treatment Plant at 734.994.2840.
The City is responsible for maintaining over 400 miles of water main, 3,000 hydrants and 8,000 valves that deliver water to homes and businesses. Public Works crews also install, repair and maintain water service lines, water meters and perform backflow prevention inspections.
Sanitary sewer system
Public Works is responsible for inspecting and maintaining over 360 miles of sewer main and 10,300 manholes to ensure the uninterrupted collection of wastewater. Routine cleaning is performed with a high pressure water jet and vacuum cleaning truck, root cutting equipment (if pipe has been infiltrated by tree roots) and a video camera is used to assess pipe condition and pinpoint defects. Staff also repair sewer mains and manhole structures as needed.
In Ann Arbor, all stormwater (and any pollutants carried by stormwater) are discharged, untreated, to the Huron River and its tributaries. To move stormwater, public works staff maintains and repairs 540 miles of stormwater conveyance system as well as 23,000 inlets and catch basins.
Learn the steps you can take to prevent contaminents from backflowing into hoses and faucets by utilizing simple precautions and devices.