In 2013, the Michigan Supreme Court and State Court Administrative Office (SCAO) began requiring individual courts to participate in an annual statewide public satisfaction survey process to help determine how the Michigan court system was meeting the needs of the public.
The results of the survey are intended to help courts:
- Identify areas where service to the public can be improved and develop action plans accordingly.
- Identify high performing areas of service, commend those responsible, and share successful models across the system.
- Communicate results with funding unit representatives and the public to further public trust and confidence in the court.
The survey questionnaires were developed and provided to the courts by the SCAO. All completed surveys are submitted to the SCAO for tabulation.
The results of the 15th Judicial District Court Public Satisfaction Surveys for 2016-2019 & 2021 can be seen in the table below. The survey was not performed in 2020 due to the Covid-19 pandemic. The most recent Statewide Results available are from 2018.
Survey
Questions | 2016
Results | 2017
Results
| 2018
Results | 2019
Results | 2021
Results
| Statewide Results 2018
|
| I was able to get my court business done in a reasonable amount of time today. | 90% | 93%
| 88% | 97% | 90%
| 86% |
| I was treated with courtesy and respect by court staff. | 98% | 98%
| 94% | 99% | 95%
| 94% |
| The way the case was handled was fair. | 91% | 88% | 88% | 94% | 88%
| 83% |
| The judge/magistrate treated everyone with courtesy and respect. | 97%
| 99% | 92% | 99% | 94%
| 90% |
| The outcome of my case was favorable to me. | 68% | 71% | 61% | 69% | 85%
| 70% |
| As I leave the court, I understand what happened in my case. | 95% | 95% | 90% | 97% | 84%
| 87% |
