In 2013, the Michigan Supreme Court and State Court Administrative Office (SCAO) began requiring individual courts to participate in an annual statewide public satisfaction survey process to help determine how the Michigan court system was meeting the needs of the public. The results of the survey are intended to help courts:
- Identify areas where service to the public can be improved and develop action plans accordingly.
- Identify high performing areas of service, commend those responsible, and share successful models across the system.
- Communicate results with funding unit representatives and the public to further public trust and confidence in the court.
The survey questionairres were developed and provided to the courts by the SCAO. All completed surveys are submitted to the SCAO for tabulation.
The results of the 15th Judicial District Court Public Satisfaction Surveys for 2013 to 2018 can be seen in the table below along with the 2018 Statewide Results. The SCAO requirement for court participation in the public satisfaction survey process is no longer required on an annual basis; it is now required every other year (even numbered years). Participation is optional in odd numbered years. Statewide Results for the most recent year required are provided.
2018 Statewide Results
|I was able to get my court business done in a reasonble amount of time today.||85%||90%||90%|
|I was treated with courtesy and respect by court staff.||96%||99%||98%|
|The way the case was handled was fair.||90%||92%||91%||88%||88%||83%|
|The judge/magistrate treated everyone with courtesy and respect.||94%||96%|
|The outcome of my case was favorable to me.||73%||63%||68%||71%||61%||70%|
|As I leave the court, I understand what happened in my case.||89%||90%||95%||95%||90%||87%|