Public Works

Water Meter Upgrades

Skip Navigation LinksHome » Departments » Public Works » Water Meter Upgrades
 

​​​​​

 


Working with our contractor, Utility Metering Solutions (UMS), the city has thus far replaced 83% of water meters. The City of Ann Arbor's water upgrade project is at a critical juncture. ​This upgrade work is not optional and must be completed to ensure functioning meters and meeting state regulations. 

During the installation of the upgraded meter, several important inspections will also be conducted. Fir​st, staff will be inspecting the lines that run to and from the water meter to help the city comply with Michigan’s new Lead and Copper Rule.​ These rules state that city’s must verify the material of service lines and determine if they qualify to be replaced. Second, installers will collect and verify information for a cross connection/back-flow prevention control survey (residential properties only) as required by the State. A cross connection is any arrangement of pipes in a building’s plumbing system that could result in backflow of contaminants into the public drinking water supply ​system. The best example of this cross connection is your garden hose. For this survey to be successful, occupants will also be asked to answer several questions during the installation appointment.​

How to schedule an appointment

Current ​occupants, visit the UMS 24-hour online scheduling website

or

Call 844.741.6248 M-F between the hours of 9 a.m. and 6 p.m (EST) to schedule an appointment​​

When to schedule

  • Appointments are available M-F, from 8 a.m. to 3 p.m.  Limited evening and weekend hours are available upon request.
  • Reserve a two-hour time block for your appointment.
  • Schedule within one week of receiving a notice. 

Appointment checklist ​

  • Clear area around the meter and service lines, ensure they are visible and accessible.
  • Plumbing valves should be in good working order.
  • Presence of an adult 18 years of age or older is required.
  • Pets must be secured.​

What to ​expect during installation 

  • Installers will b​e following strict COVID-19 safety precautions.

    New water meter image 2019.png
  • A survey to gather information on potential cross connections prior to installation.

  • An examination of drinking water service line material at the time of upgrade.

  • The installation and inspection process will take ​approximately 30–60 minutes, with interruptions to water service lasting no more than 15–20 minutes.

COVID-19 precautions 

We understand the trepidation some might feel letting contractors into your place business or residence. Staff is taking every precaution to keep you, your employees and residents safe by following these COVID-19 safety procedures:

  • physical distancing
  • face coverings​
  • daily temperature checks and screening​​

P​ogress updates

​Total meters 
​26,710
​Upgrades done to date
​22,436
​Percentage complete
​​84%

​*As of May 13 ​2022​. 

Additional information​​



























​Customer Service
734.794.6333​