The water meter upgrade project is coming to a close with 94% of residential and commercial locations completed. If you believe your meter has yet to be upgraded, or you've noticed a surcharge on your bill regarding your meter, please contact Customer Service by calling 734.794.6333 or by email at [email protected].
During the installation of the upgraded meter, several important inspections will also be conducted. First, staff will be inspecting the lines that run to and from the water meter to help the city comply with Michigan’s new Lead and Copper Rule. These rules state that city’s must verify the material of service lines and determine if they qualify to be replaced. Second, installers will collect and verify information for a cross connection/back-flow prevention control survey (residential properties only) as required by the State. A cross connection is any arrangement of pipes in a building’s plumbing system that could result in backflow of contaminants into the public drinking water supply system. The best example of this cross connection is your garden hose. For this survey to be successful, occupants will also be asked to answer several questions during the installation appointment.
How to schedule an appointment
Current occupants, please contact Customer Service by calling 734.794.6333 or by email at [email protected]
When to schedule
Appointments are available M-F, from 8 a.m. to 3 p.m. Limited evening and weekend hours are available upon request.
Reserve a two-hour time block for your appointment.
Clear area around the meter and service lines, ensure they are visible and accessible.
Plumbing valves should be in good working order.
Presence of an adult 18 years of age or older is required.
Pets must be secured.
Please contact us if you need to cancel or reschedule, as there is a $77 missed appointment fee.
What to expect during installation
Installers will be following strict COVID-19 safety precautions.
A survey to gather information on potential cross connections prior to installation.
An examination of drinking water service line material at the time of upgrade.
The installation and inspection process will take approximately 30–60 minutes, with interruptions to water service lasting no more than 15–20 minutes.
The city asks that if someone in the house has recently been diagnosed with COVID, or in contact with someone who has, to inform us. Otherwise staff are happy to wear masks upon request.
Residents can choose one of two options (PDF) instead of the upgrade, both of which would incur various costs.
|Upgrades done to date
*As of Oct. 15, 2023.