Public Works

Water Meter Upgrades

Skip Navigation LinksHome » Departments » Public Works » Water Meter Upgrades



​The City of Ann Arbor will begin installation of upgraded water meters in Ann Arbor homes​ and businesses​ beginning in 2020. Originally​ this effort was slated to begin in January, 2020, however due to technical challenges and then the COVID-19 pandemic, work has been delayed. 

This two year project will replace approximately 26,500 meters with newer equipment that utilizes the latest metering technology and longer battery life. Once installed, these upgraded meters will provide more accurate readings and thus make billing more accurate. ​ 

To accomplish this task, the city has contracted with Utility Metering Solutions (UMS), whose professional staff will perform the upgrades. All UMS staff have undergone background checks and they will carry identification and drive marked vehicles. The project will be carried out by sectioning the city into different upgrade regions with occupants and property owner’s receiving detailed scheduling instruction and work details by mail. 

During the installation of the upgraded meter, several important inspections will also be conducted. First, UMS installers will be inspecting the lines that run to and from the water meter to help the city comply with Michigan’s new Lead and Copper Rule.​ These rules state that city’s must verify the material of service lines and determine if they qualify to be replaced. Second, installers will collect and verify information for a cross connection/back-flow prevention control survey (residential properties only) as required by the State. A cross connection is any arrangement of pipes in a building’s plumbing system that could result in backflow of contaminants into the public drinking water supply ​system. The best example of this cross connection is your garden hose. For this survey to be successful, occupants will also be asked to answer several questions during the installation appointment.​

The installation and inspection process should last approximately 30-60 minutes, with water service interruption lasting no more than 15-20 minutes. As part of the inspection and verification process, photos will be taken. These photos will only be used to document the installation of the new water meter and for the inspections.​​

COVID-19 Precautions: The city is committed to your safety and that of staff.  Therefore, installers will be following necessary precautions including social distancing, the use of gloves, foot booties, and face coverings when interacting with customers. They will also be routinely cleaning and disinfecting their tools and tablets.

Meters utilize the same wireless and data transmission technology that has been employed as part of our water meter system since the early 2000's. ​​

Project ​​timeline

  • Non-residential upgrades (underway as of June, 2020)

  • Residential upgrades TBD due to impacts of COVID-19

Who to look for

  • UMS installers with IDs and identifying clothing and vehicles.

  • Letter explaining the process in detail and how to schedule the work.

What to ​expect

  • The city will be sectioned into several upgrade regions.

  • A survey to gather information on potential cross connections prior to installation.

    New water meter image 2019.png
  • An examination of drinking water service line material at the time of upgrade.

  • The installation and inspection process will be completed in approximately 30–60 minutes, with interruptions to water service lasting no more than 15–20 minutes.

Additional information

​Customer Service

For questions on a scheduled appointment, please contact UMS at 844.741.6248.​​