Public Works

Water Meter Upgrades

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​The City of Ann Arbor will begin installation of upgraded water meters in Ann Arbor hom​es and businesses beginning in January of 2020. This two year project will replace approximately 26,500 meters with newer equipment that utilizes the latest metering technology and longer battery life. Once installed, these upgraded meters will provide more accurate readings and thus make billing more accurate. ​ 

To accomplish this task, the city has contracted with Utility Metering Solutions (UMS), whose professional staff will perform the upgrades. All UMS staff have undergone background checks and they will carry identification and drive marked vehicles. The project will be carried out by sectioning the city into different upgrade regions with occupants and property owner’s receiving detailed scheduling instruction and work details by mail. As part of this process, the city will also be conducting inspections to verify service line material, to comply with Michigan’s new Lead and Copper Rule as well as cross-connection/backflow prevention devices that help protect drinking water. 

Project ​​Timeline:

  • January 2020–December 2021

Who to Look For:

  • UMS installers with IDs and identifying clothing and vehicles.

  • Letter explaining the process in detail and how to schedule the work.

What to ​Expect:

  • The city will be sectioned into s​everal upgrade regions.

  • A survey to gather information on potential cross connections prior to installation.

    New water meter image 2019.png
  • An examination of drinking water service line material at the time of upgrade.

  • The installation and inspection process will be completed in approximately 30–60 minutes, with interruptions to water service lasting no more than 15–20 minutes.

Additional information

​Customer Service