Data and Performance Metrics

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Public Services Area 

DRAFT ​​​

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Overview

The City of Ann Arbor's Public Services Area provides many critical services to support residents and maintain a high quality of life. The data and dashboards highlighted below provide a glimpse into city service delivery and how staff track progress towards operational and community goals using a variety of tools and platforms.

This pa​​​ge and information about key performance indicators will be updated as goals are added or refined and as the data collection and processing can be automated for timely public reporting.  ​

Water Quality


Drinking W​​ater

Data, Dashboard, or Map Resource
Measure
Goal
Status
PFAS Monitoring in Drinking Water
PFAS quantities found in drinking water per mon​th
PFOS + PFOA less than 8 parts per trillion (ppt), meet state and federal regulations
goal met
1,4-Dioxane Testing Data​
(NOTE: Link above is to a static pdf of data; a data dashboard is under development)
1.4-Dioxane quantities found in drinking water per month
Monitoring
goal met



Water Resou​​rce Recovery

Data, Dashboard, or Map Resource
Measure
Goal
Status
Wastewater treatment volumes and energy use



Million gallons treated per month
Effectively treat 100% of the wastewater coming into the plant
tracking
kilowatt usage per million gallons treated

Reduce the energy needed to treat wastewater 

tracking


Stormwater and Green Infrastructure

Data, Dashboard, or Map Resource
Measure
Goal
Status
Installed Stormwater Infiltration
Estimated amount of stormwater infiltrated annually
Increase the amount of infiltration over time through the installation of green infrastructure, stormwater storage, and other best management practices
on track


Total Maximum Daily Load (TMDL) Data Dashboard
Phosphorus, E. coli, and total suspended solids (TSS) quantities found in our streams, creeks, and the Huron River per month
Below regulatory thresholds for pollutants in our river and streams
tracking


Solid Waste

The City of Ann Arbor has long provided a broad-based set of programs and services to manage its solid waste resources in an environmentally focused manner, which is an important value held by the community. These programs and services include the collection of composting and recycling and and disposal of waste generated by City residents and businesses; as well as education and outreach to minimize overall waste generation. The overall Diversion Rate can show us how much material in the waste stream is being diverted from the landfill, while the pounds per person per year tracks overall waste generation in relation to population growth. For more information about the City's trash, recycle and compost programs and services. 

Data, Dashboard, or Map Resource

Measure

Goal

Status

Solid Waste Metrics


Solid Waste Diversion Rate
Increase diversion rate over time
tracking
Total Tonnage Per Capita
Decrease of total tonnage over time; less than 55,300 tons landfill per year

tracking


Pavement Condition

City staff maintain nearly 300 miles of paved roads in the City limits and strive to extend the life and condition of roads for as long as possible. Pavement condition is a primary factor in determining which roads are most in need of surface treatments. To understand existing conditions and plan effectively, the City of Ann Arbor performs a comprehensive rating of pavement condition every two years, using the PASER rating system. This system rates pavement condition on a scale from one (the poorest - failed pavement needing complete reconstruction) to ten (the best - new construction). 

Visit this website for more information on how the City manages its pavement system, and view the dashboard linked below to view progress towards near term condition goals.

Data, Dashboard, or Map Resources

Measure
Goal
Status
Pavement Condit​ion dashboard

Pavement Surface Evaluation and Rating (PASER score) 

Average PASER score of 5.24 or greater for local streets by 2026
on track

Average PASER score of 5.8 or greater for major streets by 2026
goal met for 2023
Pothole Repair Dashboard

On-time completion performance for pothole service requests; average response time in hours
Response to pothole service requests within 72 hours
on track



Transportation Safety

Ann Arbor has adopted the Ann Arbor Moving Together Towards Vision Zero transportation plan. Vision Zero is a national strategy to eliminate all traffic fatalities and severe injuries, while increasing safe, healthy, equitable mobility for all. This is accomplished, in part, by slowing vehicle speeds and providing safe, comfortable facilities, such as sidewalks, for people to travel regardless of mode. 

Data, Dashboard, or Map Resources
Measure
Goal
Status
Crash Reporting webpage

(NOTE: webpage has links to crash dashboard and webmaps)



​Total Annual Crashes resulting in traffic death or serious injuries
​zero
goal not met in 2023​
​Total Annual Crashes resulting in traffic death or serious injuries involving cyclist or pedestrians
​zero
​goal not met in 2023
Sidewalk Gap Prioritization and Progress 



Tota​l Annual amount of new sidewalk constructed 

tracking
tracking
Total millage expenditures per year
Expend more than 90% of available millage funds for sidewalk gap filling annually
on track
Streetlight LED Conversion progress
Percent of streetlights in City that are LED
100%
tracking, goal not met in 2023

Crosswalk Streetlight Needs dashboard


Percent of uncontrolled crosswalks on major streets that have sufficient lighting for pedestrian safety
Sufficient lighting for pedestrian safety at all uncontrolled crosswalks on major streets
tracking, 69% complete in 2023


Maintenance of Utility Infrastructure

The City is responsible for the care and maintenance of thousands of individual structures like pipes, manholes, and catch basins. The asset management team is focused on extending the life of these public assets by tracking condition data and recommending and tracking preventive maintenance and repairs.  

Data, Dashboard, or Map Resources
Measure
Goal
Status
Water Service Line Material dashboard
Galvanized Water Service Line Replacements
Replace at least 5% of the total inventoried eligible leads per year; 100% complete by 2034
surpassed goal in 2023
Sanitary Pipe Inspection dashboard
Sanitary sewer inspections
Inspect 7% of total system per year
(14 yr cycle)
on track for FY24
Storm Pipe Inspection dashboard
Storm sewer inspections
Inspect 7% of total system per year
(14 yr cycle)
on track for FY24
Catch Basin Cleaning dashboard
Storm Catch Basin Cleaning
Clean 35% of all catch basins per year
(3 yr cycle)
on track for FY24


Street Tree Canopy

The urban and community forest is a defining and valued characteristic of the city of Ann Arbor, which residents affectionately call "Tree Town," helping make it a desirable place to live, work and play. The urban forest provides many environmental, economic and social benefits to the community, including reducing stormwater runoff, improving water and air quality, moderating summer temperatures, lowering utility costs, and improving quality of life.  The Forestry team in Public Works is responsible for maintaining the street tree canopy. Street tree pruning and plantings are key activities that staff track from year to year.  

Data, Dashboard, or Map Resources
Measure
Goal
Status
Street Tree Planting and Maintenance Dashboard

Street Trees planted per year
Plant 1,000 Street Trees per year
surpassed goal in FY23

Annual Street Tree Pruning
Prune 10% of City Street Trees per year (Approx. 4,600 trees)
goal not met in FY23


Development Reviews

Most Private Development projects are required to submit detailed site plans for staff to review to ensure that any new residential or commercial development meets regulatory guidelines and minimum standards to access city services and safely connect to public infrastructure like water mains and sewer lines.  Staff in the Public Services Area are responsible for reviewing plans for utility needs, natural features, tree canopy protection, traffic and pedestrian impacts, floodplain management, stormwater management, grading, drainage, and solid waste access. 

Data, Dashboard, or Map Resources
Measure
Goal
Status
Plan Review performance

On-time completion rate of site plan reviews by quarter
Complete site plan reviews on-time (usually within 2 weeks) more than 80% of the time
on track 
Average Days to Complete Site Plan Reviews
14 days
on track


Financial Management

Financial Management plays a key role in ensuring that funding is available to maintain public infrastructure and make capital investments as necessary. Measures such as debt coverage ratios and bond ratings allow us to make sure that the City's individual funds stay attractive to creditors, as borrowing to complete large capital investment is considered best practice. They also help to ensure compliance with Generally Accepted Accounting Principles (GAAP) and the requirements of the Governmental Accounting Standards Board (GASB). Learn more about the city's financial practices.

Data, Dashboard, or Map Resources
Measure
Goal
Status
Financial Metrics for Water & Sanitary Enterprise funds


Utility Funds Debt Coverage Ratio
Greater than 1.25
goal met for FY2023
Bond Rating
Maintain or improve rating
goal met for FY2023

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​​​Talk to us! Have questions about the data featured on these dashboards? Please share your questions and feedback with staff at [email protected]​​. ​