Customer Service

Customer Service and Payment Center

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The consolidated Customer Service and Payment Center routes city calls and requests associated with the city. This includes: Engineering, Solid Waste, Street Maintenance, Water Utilities, Traffic ControlParking, and Treasury .The unit also provides general information for walk-in customers. This unit is responsible for water utility meter reading, installation, repair, billing, backflow prevention inspections and certifications. Calls about traffic engineering, including signal timing, speed limits, sign installations, and traffic calming, are handled by the Engineering Unit.​


Customer Service Center

Larcom City Hall, first floor 
8:00 a.m. to 5:00 p.m. Monday-Friday (except holidays)

301 E. Huron St.
Ann Arbor, MI 48104


Assistance by phone or email 7:30 a.m. to 5:30 p.m. Monday-Friday (except holidays)
Fax: 734.994.8991
[email protected]