Customer Service

Customer Service and Payment Center

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The consolidated Customer Service and Payment Center routes city calls and requests associated with the city switchboard, Engineering, Solid Waste, Street Maintenance, Water Utilities, Traffic Control, Parking, Treasury (payment processing for water, parking tickets, property taxes, and solid waste), and provides general information for walk-in customers. This unit is also responsible for water utility meter reading, installation, repair, billing, backflow prevention inspections and certifications. Right-​of-Way applications are handled through the Customer Service Center. Calls and requests concerning traffic engineering, including signal timing, speed limits, sign installations, and traffic calming, are handled by the Engineering Unit.

Call 734.794.6000 to reach the City Of Ann Arbor's main line. 

301 E. Huron
Ann Arbor, MI 48104
[email protected]​ 

Hours of Operation
Mon. - Fri. 
7:30am- 5:30pm