Overview
The City of Ann Arbor's Public Services Area provides many critical services to support residents and maintain a high quality of life. The data and dashboards highlighted below provide a glimpse into city service delivery and how staff track progress towards operational and community goals using a variety of tools and platforms.
This page and information about key performance indicators will be routinely updated as goals are added or refined and as the data collection and processing can be automated for timely public reporting.
Water Quality
Drinking Water
PFAS Monitoring in Drinking Water
| PFAS quantities found in drinking water per month
| PFOS + PFOA less than 8 parts per trillion (ppt), meet state and federal regulations
| goal met
|
1,4-Dioxane Testing Data
(NOTE: Link above is to a static pdf of data; a data dashboard is under development)
| 1.4-Dioxane quantities found in drinking water per month
| Monitoring
| goal met
|
Water Resource Recovery
Wastewater treatment volumes and energy use
| Million gallons treated per month
| Effectively treat 100% of the wastewater coming into the plant
| tracking
|
kilowatt usage per million gallons treated
| Reduce the energy needed to treat wastewater
| tracking
|
Stormwater and Green Infrastructure
Installed Stormwater Infiltration
| Estimated amount of stormwater infiltrated annually
| Increase the amount of infiltration over time through the installation of green infrastructure, stormwater storage, and other best management practices
| on track
|
Total Maximum Daily Load (TMDL) Data Dashboard
| Phosphorus, E. coli, and total suspended solids (TSS) quantities found in our streams, creeks, and the Huron River per month
| Below regulatory thresholds for pollutants in our river and streams
| tracking
|
Solid Waste
The City of Ann Arbor has long provided a broad-based set of programs and services to manage its solid waste resources in an environmentally focused manner, which is an important value held by the community. These programs and services include the collection of composting and recycling and and disposal of waste generated by City residents and businesses; as well as education and outreach to minimize overall waste generation. The overall Diversion Rate can show us how much material in the waste stream is being diverted from the landfill, while the pounds per person per year tracks overall waste generation in relation to population growth. For more information about the City’s trash, recycle and compost programs and services.
Solid Waste Metrics
| Solid Waste Diversion Rate
| Increase diversion rate over time
| tracking
|
|---|
Total Tonnage Per Capita
| Decrease of total tonnage over time; less than 55,300 tons landfill per year
| tracking
|
Pavement Condition
City staff maintain nearly 300 miles of paved roads in the City limits and strive to extend the life and condition of roads for as long as possible. Pavement condition is a primary factor in determining which roads are most in need of surface treatments. To understand existing conditions and plan effectively, the City of Ann Arbor performs a comprehensive rating of pavement condition every two years, using the PASER rating system. This system rates pavement condition on a scale from one (the poorest - failed pavement needing complete reconstruction) to ten (the best - new construction).
Visit this
website for more information on how the City manages its pavement system, and view the dashboard linked below to view progress towards near term condition goals.
Pavement Condition dashboard
| Pavement Surface Evaluation and Rating (PASER score)
| Average PASER score of 5.24 or greater for local streets by 2026
| on track
|
Average PASER score of 5.8 or greater for major streets by 2026
| goal met for 2023
|
Pothole Repair Dashboard
| On-time completion performance for pothole service requests; average response time in hours
| Response to pothole service requests within 72 hours
| on track
|
Transportation Safety
Ann Arbor has adopted the Ann Arbor Moving Together Towards Vision Zero transportation plan. Vision Zero is a national strategy to eliminate all traffic fatalities and severe injuries, while increasing safe, healthy, equitable mobility for all. This is accomplished, in part, by slowing vehicle speeds and providing safe, comfortable facilities, such as sidewalks, for people to travel regardless of mode.
| Crash Reporting webpage (NOTE: webpage has links to crash dashboard and webmaps)
| Total Annual Crashes resulting in traffic death or serious injuries
| zero
| goal not met in 2023
|
Total Annual Crashes resulting in traffic death or serious injuries involving cyclist or pedestrians
| zero
| goal not met in 2023
|
Sidewalk Gap Prioritization and Progress
| Total Annual amount of new sidewalk constructed
| tracking
| tracking
|
|---|
Total millage expenditures per year
| Expend more than 90% of available millage funds for sidewalk gap filling annually
| on track
|
Streetlight LED Conversion progress
| Percent of streetlights in City that are LED
| 100%
| tracking, goal not met in 2023
|
|---|
Crosswalk Streetlight Needs dashboard
| Percent of uncontrolled crosswalks on major streets that have sufficient lighting for pedestrian safety
| Sufficient lighting for pedestrian safety at all uncontrolled crosswalks on major streets
| tracking, 69% complete in 2023
|
|---|
Maintenance of Utility Infrastructure
The City is responsible for the care and maintenance of thousands of individual structures like pipes, manholes, and catch basins. The asset management team is focused on extending the life of these public assets by tracking condition data and recommending and tracking preventive maintenance and repairs.
Street Tree Canopy
The urban and community forest is a defining and valued characteristic of the city of Ann Arbor, which residents affectionately call "Tree Town,” helping make it a desirable place to live, work and play. The urban forest provides many environmental, economic and social benefits to the community, including reducing stormwater runoff, improving water and air quality, moderating summer temperatures, lowering utility costs, and improving quality of life. The Forestry team in Public Works is responsible for maintaining the street tree canopy. Street tree pruning and plantings are key activities that staff track from year to year.
Street Tree Planting and Maintenance Dashboard
| Street Trees planted per year
| Plant 1,000 Street Trees per year
| exceeded goal in FY23
|
Annual Street Tree Pruning
| Prune 10% of City Street Trees per year (Approx. 4,600 trees)
| goal not met in FY23
|
Development Reviews
Most Private Development projects are required to submit detailed site plans for staff to review to ensure that any new residential or commercial development meets regulatory guidelines and minimum standards to access city services and safely connect to public infrastructure like water mains and sewer lines. Staff in the Public Services Area are responsible for reviewing plans for utility needs, natural features, tree canopy protection, traffic and pedestrian impacts, floodplain management, stormwater management, grading, drainage, and solid waste access.
Plan Review performance
| On-time completion rate of site plan reviews by quarter
| Complete site plan reviews on-time (usually within 2 weeks) more than 80% of the time
| on track
|
Average Days to Complete Site Plan Reviews
| 14 days
| on track
|
Financial Management
Financial Management plays a key role in ensuring that funding is available to maintain public infrastructure and make capital investments as necessary. Measures such as debt coverage ratios and bond ratings allow us to make sure that the City's individual funds stay attractive to creditors, as borrowing to complete large capital investment is considered best practice. They also help to ensure compliance with Generally Accepted Accounting Principles (GAAP) and the requirements of the Governmental Accounting Standards Board (GASB). More on the City's financial practices can be found by visiting: https://www.a2gov.org/departments/finance-admin-services/financial-reporting/Pages/default.aspx.
