The city is committed to providing access to all individuals-with or without disabilities-seeking information on a2gov.org. To provide this information, the city website was built to conform to Section 508 of the Rehabilitation Act (as amended). Section 508 requires that all individuals with disabilities have access to, and use of, information and data comparable to that provided to individuals without disabilities, unless an undue burden would be imposed on the city.
Note: much of the information distributed by the City of Ann Arbor is also posted on/linked from this website.
The purpose of Title VI of the Civil Rights Act of 1964 is to prohibit programs that receive federal funds from discriminating against participants or clients on the basis of race, color, sex, age, disability or national origin. The intent of the law is to ensure that all persons, regardless of their race, color, sex, age, disability or national origin, are allowed to participate in these federally funded programs. To ensure that the City of Ann Arbor meets its compliance responsibility, the Title VI Plan has been established to provide for monitoring of Title VI compliance activities and complaint processing in all operations and programs which receive federal or state funding.
Click here for the Title VI complaint form: English Version, Spanish Version, and Simplified Chinese Version. This form may be used to file a complaint with the City of Ann Arbor based on purported violations of Title VI of the Civil Rights Act of 1964. You are not required to use this form; a letter that provides the same information is sufficient to file your complaint. If you need assistance completing this form due to a physical impairment please contact us by phone at 734.794.6120 or FAX 734.994.5961.
If you use assistive technology (for example: a screen reader, eye tracking device, voice recognition software) and have difficulty accessing information on a2gov.org, please contact the City Clerk and provide the URL (web address) of the material you tried to access, the problem you experienced, and your contact information. You will be contacted and the City will attempt to provide the information you are seeking.
Persons with disabilities and limited English proficiency are encouraged to participate in public meetings. Accommodations, including interpreters and sign language interpreters, may be arranged by contacting the City Clerk's office at 734.794.6140; via email to: firstname.lastname@example.org; or by written request addressed and mailed or delivered to:
City Clerk's Office
301 E. Huron St.
Ann Arbor, MI 48104
Requests made with less than two business days notice may not be able to be accommodated.
Services or General Information
If you do not speak English or have limited English proficiency and wish to ask for an interpreter to assist you please contact during regular business hours (8 a.m. – 5 p.m., Monday through Friday) call 734.794.6120.
Please let the staff member know what language you speak.
Limited English Proficiency (LEP)
The city is committed to making its services, programs and activities available to everyone, regardless of language barriers. As residents, workers or visitors who contribute to the quality of life in the city, LEP individuals are entitled to meaningful access to city services. As a recipient of federal funds, the city is required by federal law to plan for and provide LEP individuals with meaningful access to city services, programs and activities. The city's LEP Plan (PDF) has been prepared in accordance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. §2000d et seq., and its implementing regulations, which state that no individual shall be subjected to discrimination on the basis of race, color, or national origin. Executive Order 13166, titled Improving Access to Services for Individuals with Limited English Proficiency indicates that differing treatment based upon an individual's inability to speak, read, write or understand English is a type of national origin discrimination. It directs federal agencies to publish guidance for its respective recipients clarifying their obligation to ensure that such discrimination does not take place. This Executive Order applies to all state and local agencies that receive federal funds, including all city service areas receiving federal funds.
Click here for the LEP complaint form: English Version, Spanish Version, and Simplified Chinese Version This form may be used to file a complaint with the City of Ann Arbor based on purported violations of the Limited English Proficiency Plan. You are not required to use this form; a letter that provides the same information is sufficient to file your complaint. If you need assistance completing this form due to a physical impairment please contact us by phone at 734.794.6120 or FAX 734.994.5961.
ADA Compliant Procedures
City of Ann Arbor administrative policy #108, Americans with Disabilities Act complaint procedure (PDF), designates the Ann Arbor City Clerk as coordinator for ADA compliance. The clerk's office will maintain grievance forms (PDF) for allegations of disability discrimination in city services. If you have any questions about this policy, please contact the Ann Arbor City Clerk's office, 734.794.6140.