The Role of Information Technology at the City 

The Information Technology Service Unit has leadership roles in setting the future direction for information technology so the City of Ann Arbor can achieve its strategic priorities, coaching service areas on business process improvements, delivering a clear business value and providing enterprise-level project management expertise, ensuring successful initiatives across the organization. 

Information Technology Service Unit Vision

The City of Ann Arbor’s Information Technology Service Unit will be recognized as the preferred provider of Information Technology services for the City of Ann Arbor because of our innovation, customer focus and effectiveness. 

Information Technology Service Unit Mission

The City of Ann Arbor’s Information Technology Service Unit provides business value, through collaboration with their business partners (customers), by leveraging the right technology and processes to enable timely, cost effective, high quality delivery of City services.

IT Director: Dan Rainey 

Phone: 734-794-6551