Customer Service and Billing

​Start or stop water service

To start or stop water service, complete an online form​ or call 734.794.6333.  

Water bill payment options 

There are multiple options to pay your water bill online, via mail or in person. Visit customer service for payment options or to view assistance programs.  ​

Connecting to city utilities

These are several steps required to connect to the City of Ann Arbor's water and sewer services.​ Visit the city's website​ for an overview.  ​