Water Billing
The vast majority of Ann Arbor residents and businesses are billed on a quarterly basis for water, sewer service and stormwater. These rates pay to maintain a water treatment plant, a wastewater treatment facility and hundreds of miles of water and stormwater conveyance infrastructure.
Quick Links
- Paying my bill
- How to read my bill
- Start/Stop service
- Water consumption
- Water Leak Adjustment Request
Ann Arbor Water
Prior to 2022, three separate water departments — with three different specialties — worked independently to provide quality water services and ensure the public health of the Greater Ann Arbor community. Today, these three units are working together as one — Ann Arbor Water — committed to excellence, scientifically based data and innovative solutions.
Cloudy Water
My water appears cloudy straight from the tap but becomes clear after sitting in a glass for a few minutes. Why?
This is known as “flashing” and occurs because air (Oxygen) is more soluble in cold water. When water from cold outdoor pipes is poured into a glass inside a warm home, the tiny captured air bubbles are quickly released. The air is just flashing out of the cold water. However, if your water remains discolored, or has an odor, please contact us.
Assistance
City of Ann Arbor
The city may be able to postpone payments on utilities for those who are unable to pay as a result of COVID-19. Please call customer service at 734.794.6333 to request a payment delay on your account.
Barrier Busters (Washtenaw County)
Connect with resources via Barrier Busters to help you with your living expenses. Barrier Busters has help for rent, mortgage and utility assistance, transportation, food assistance, and other direct support needed as a result of the COVID-19 pandemic.
Michigan Homeowner Assistance Fund
Up to $25,000 in assistance available to qualifying households for homeowners with financial hardships due to the COVID-19 pandemic. It can help pay:
- Mortgage or escrow payments
- Property taxes
- Condo/homeowner association fees
- Utilities - Gas, electric, water
- Internet
First floor, 301 E. Huron Street, Ann Arbor, MI 48104
Monday-Friday
7:30 a.m.-5:30 p.m.
To report missed pickup or other problem, please use A2 Fix It.
734.794.6333 Fax: 734.994.8991
Connect with Us
Urgent water issues
If you suspect, see or have a sanitary sewer back-up, sewage leak, water main break, rusty water, plugged storm drain, basement flooding or very low or no water pressure, please contact us by phone. During normal business hours, please call 734.794.6333.
After hours, evenings, weekends and holidays, please call the Water Treatment Plant at 734.794.6426.