Services

Paying My Bill

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Update to Water Rates:

On June 18, 2018, the Ann Arbor City Council enacted changes to water rates effective July 1, 2018. This decision was made based on an extensive Water and Waste Water Cost of Service Study, the City's first in over 15 years. The study examined the costs of drinking water and sewer services and calculated rates so that customers who drive those costs pay accordingly. You can see how the changes may impact your water bill by using our water bill estimator tool.

Effective February 1, 2019​ the sewer rates were increased to maintain a fiscally healthy fund.  ​The increase was designed to increase income to the fund by 7%. The adjustment will provide funding to cover infrastructure debt payments, primarily incurred from the recently completed $100 million rehabilitation of the City’s Wastewater Treatment Plant.  

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Online

Customers have the option of making one time payments with no registration required. Or, you may register to take advantage of several features including saving your payment method, signing up for paperless billing, setting up a recurring auto-payment plan, and linking multiple accounts.  

Please be aware that registration in the payment system will require your customer # (last 6 digits of your account #) and the last name on the account.

Click here to make an online payment.

Phone

To pay by phone, have your 12 digit water billing account number and call 844.395.2242. There is no charge to pay by phone. 

Mail     

Send checks to:

Dept # 77610 
City of Ann Arbor Treasurer
P.O. Box 77000 
Detroit, MI  48277-0610

*Please include bill stub or full account number on check.

Drop Boxes

Drop boxes are available 24-hours a day on the north side of the City Hall, 301 E. Huron, Ann Arbor, MI 48104 located on the corner of East Ann St and North Fifth Ave (Gray mail box) as well as in the building, just inside the Ann Street entrance.

Payments will be processed the next business day.

In Person

In person payments can be made at the City of Ann Arbor Customer Service & Payment Center located within Larcom City Hall, 301 E. Huron, Ann Arbor, MI 48104. Business hours are Monday through Friday 7:30 a.m. to 5:30 p.m. (except holidays).

You may also check your water usage and bill information online, with your account number, any time.


 

Customer Service Center

Larcom City Hall, first floor 
7:30 a.m. to 5:30 p.m. Monday-Friday (except holidays)

301 E. Huron St.
Ann Arbor, MI 48104
734.794.6333
Fax: 734.994.8991
customerservice@a2gov.org