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Water Meter Replacements Nearly Complete – Residents Encouraged to Schedule their Appointments

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August 26, 2021 - ​The City of Ann Arbor has reached a milestone in its water meter replacement project, completing nearly three-quarters of the installations, a total of 19,146 meters, as of Aug. 12, 2021. The project, which began last year, has continued despite the COVID pandemic. Residents who had previously requested a delay in the work, due to health and safety concerns, and are now feeling comfortable to have the work performed, are encouraged to make their upgrade arrangements as soon as possible. More information about the project, including how to schedule an appointment, is available at www.a2gov.org/meterupgrade.  

The City of Ann Arbor has been replacing water meters in Ann Arbor as they have come to the end of their useful life. In addition, technicians with Utility Metering Solutions (UMS), Ann Arbor's contractor performing the upgrades, have been performing inspections on water lines for compliance with the State of Michigan's new Lead and Copper Rules. The entire process takes 30-60 minutes with water service interruptions lasting no more than 15-20 minutes.  

UMS staff take precautions to ensure the health and safety of residents and themselves. These include physical distancing, use of gloves and face coverings when interacting with customers. Installers also go through daily temperature checks, screening questions and routinely clean/disinfect their tools and tablets. Customers will be offered face coverings and asked if anyone in the household/ business has experienced symptoms or has been in close contact with someone who has.  

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Media Contact Information

Robert Kellar
Communications Specialist
734.794.6000 ext. 41524
[email protected]


Ann Arbor has 119,000 residents, spans 28.9 square miles and is frequently recognized as a foremost place to live, learn, work, thrive and visit. To keep up with City of Ann Arbor information, subscribe for email updates, follow us on Twitter or become a city fan on Facebook. The city's mission is to deliver exceptional services that sustain and enhance a vibrant, safe and diverse community.