Report a Problem - A2 Fix It

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​​​​​How to use A2 Fix it          Urgent issues          Support

​How to use A2 Fix It ​​​

A2 Fix It 

A2 Fix It, also available on your mobile device through the Apple App​ or Google Play store, can be used to report:

  • Potholes
  • Missed cart pickups​
  • Snow/ice on roads or​ sidewalks
  • Graffiti on public property
  • ​​Dead or dying street trees
  • Street light outages
  • Traffic signal/sign problems

A video tutorial is available.

A2 Fix It allows users to upload a photo with each request, as a visual reference to help staff quickly locate the problem. It is also helpful for requests to be as detailed as possible. 

Please call 9-1-1 for police/fire assistance, crimes in progress or life threatening emergencies. 

Urgent issues


If you suspect, see or experience a sanitary sewer back-up, possible sewage leak (if you smell sewage for example), water main break, rusty water, plugged storm drain, basement flooding​ or unusually low or no water pressure, please contact us by phone. During normal business hours: Monday – Friday, 7:30 a.m. to 5:30 p.m.​, please call 734.794.6320. After hours, evenings, weekends and holidays, please call the Water Treatment Plant at 734.994.2840.​​


If you would like to report a parking violation, please call Community Standards at ​734.794.6942​.

Dead animals

​Dead animals are reported by calling the non-emergency dispatch number at ​734.994.2911.


Noise com​plaints within the City must be reported by calling the non-emergency dispatch number at 734.994.2911


Ann Arbor staff responds to A2 Fix It requests during regular business hours. If a report comes in on a holiday, weekend or after-hours, it will be read o​n the next business day. 

If you need assistance using A2 Fix It or a request you've submitted, please contact Customer Service at 734.794.6320. If calling about an A2 Fix It service request, please have your Service Request ID number available. 

Once you have sent us an issue, you will receive an email communication acknowledging the request. You can continue to check the status online. Once work is complete or the issue has been addressed to the best of staff ability, you will be notified by email.

For technical support with the A2 Fix It platform (web or mobile), please email