Compliments and Commendations
It is important for the members of our department to be recognized when a member of our department has done their job extraordinarily well and is appreciated by those that they serve. If you feel that an Officer or employee has handled an incident very well or that they have gone above and beyond what was required of them and you would have them recognized then please:
Contact:
Professional Standards
Lt. Matthew Lige
734-794-6912
mlige@a2gov.org
or Call
Patrol Command Desk
734-794-6921
Complaints and Concerns
We believe that it is imperative that the citizens of Ann Arbor have confidence in the integrity of the Police department and its employees. Our department expects the highest degree of integrity from all of its members.
To maintain the respect of this community, it is the policy of the Ann Arbor Police Department to investigate all allegations and complaints of misconduct against any member of the police department. Proper adherence to the provisions of this policy will resolve disputes and facilitate prompt and equitable corrective disciplinary action.
1 To file a complaint against an employee, contact a police supervisor or any department member: by coming in person to the Police Department; or by writing; or by telephone.
2. All complaints received by non-supervisory employees will be immediately directed to a police supervisor.
3. Letters or telephone calls may be anonymous.
4. On all complaints, a Personnel Complaint Form is completed by a Police Department supervisor, based on the information provided.
5. Persons making a complaint are encouraged to provide a written account of the incident to avoid conflicts in interpretation.
6. A copy of all complaints and the resulting investigation will be routed to the Chief’s Office for review and resolution.
7. Notification will be made to the reporting party informing him/her of the results of the departmental investigation. If the complainant did not give an address or phone number, notification cannot be made. However, you may contact our Professional Standards Section (734-794-6912) to check on how your complaint was resolved. A letter will be sent on those investigations that will involve a significant amount of time. The letter will explain the status of the investigation.
The Ann Arbor Police Department will accept and investigate all complaints about the conduct of any employee, or concerns about our department’s policies and procedures. If you would like to make a complaint you may:
Contact:
Professional Standards
Lt. Matthew Lige
734-794-6912
mlige@a2gov.org
or Call
Patrol Command Desk
734-794-6921
Citizen Surveys
Each survey only a few minutes to complete. We value your perspective. We’ll use the feedback you provide to evaluate our service delivery. We want to know from your perspective what we are doing well and where we may be able to make improvements.
Ann Arbor Police Department Citizen Satisfaction Questionnaire
Ann Arbor Police Department On-line Reporting Survey
Your perspective will help us as we strive to provide the best possible service to the community.
Sincerely,
Police Chief John Seto
We partner with SurveyGizmo (http://www.surveygizmo.com) survey software for our research.