Welcome to Field Operations Services
Field Operations Staff Directory (734) 794-6351
The Field Operations Unit is based at The W.R. Wheeler Service Center, 4251 Stone School Road, Ann Arbor, MI 48108
Ann Arbor's new Customer Response System is an online resource for submitting non-emergency service requests for parks maintenance, solid waste pickups, water system issues, pothole and street light repair, and more. Your request is automatically routed to the appropriate city service area for action.
- To get started, please Click Here and follow the instructions to create a new request. Also, Click Here to check the status of requests. By providing contact information within the Citizen Request System, you can visit the site 24/7 to check on the status of your request. In addition, if you provide your e-mail address, we will electronically confirm your service request submission.
- Field Services
is the combination of field - oriented maintenance and operational divisions from across the organization. There are 140 FTEs
responsible for park maintenance, forestry, natural area preservation, street lighting, signals, signs, radio communications, street maintenance, sidewalk inspection
, street leaf collection,
solid waste and material recovery activities, the airport, and all water, wastewater, and storm water distribution and collection.
By consolidating these operational activities into one service unit, significant coordination, cross-training opportunities and improved efficiencies are developing. These changes are facilitated by the new job progressions and the thorough examination and subsequent redesign of work processes.