Welcome to Field Operations Services

Karla Henderson, Field Operations Services Manager, (734) 794-6351
Field Operations Staff Directory  

Ann Arbor's new Customer Response System is an online resource for submitting non-emergency service requests for parks maintenance, solid waste pickups, water system issues, pothole and street light repair, and more. Your request is automatically routed to the appropriate city service area for action.

• To get started, please Click Here and follow the instructions to create a new request. Also, Click Here to check the status of requests. By providing contact information within the Citizen Request System, you can visit the site 24/7 to check on the status of your request. In addition, if you provide your e-mail address, we will electronically confirm your service request submission.
  

Field Services
Forestry & Park Operations                                                                                                                                Adopt-A-Park 
Natural Area Preservation                                                                                                                                   Signs, Signal, & Street Lighting                        
Solid Waste and Recycling
Street Maintenance

                                                                                                                                                                          

Field Operations is the combination of field - oriented maintenance and operational divisions from across the organization. There are 140 FTEs responsible for park maintenance, forestry, natural area preservation, street lighting, signals, signs, radio communications, street maintenance, sidewalk inspection, street leaf collection, solid waste and material recovery activities, the airport, and all water, wastewater, and storm water distribution and collection.

By consolidating these operational activities into one service unit, significant coordination, cross-training opportunities and improved efficiencies are developing. These changes are facilitated by the new job progressions and the thorough examination and subsequent redesign of work processes.