Field Services is the part of the Field Operations Service Unit responsible for the maintenance of the City’s water distribution system and wastewater and stormwater collection systems. The pipes buried beneath the streets carrying drinking water to your home and wastewater away from it, are all under the jurisdiction of Field Services. It is also Field Services who keeps the fire hydrants in your neighborhood in proper working order.
Water Emergency Reporting
Sanitary sewer backups and watermain breaks are handled by field services. If you witness/experience any of these...
Alert the City of the issue by calling (734) 794-6333.
Basement Flooding Assistance
Intense rainstorms can potentially overwhelm the city’s drainage systems and in rare instances, basement flooding can result. Residents are urged to check their homeowners’ insurance policies to ensure coverage for any property damage from basement flooding. Often this type of coverage is not included in the standard homeowners policy and residents must request a special rider in order to be covered. Should your home ever experience basement flooding, please immediately call the 24-hour Water Utilities Customer Service Center at 734.794.6333 to alert the city of the issue. The City of Ann Arbor tracks instances of basement flooding to identify causes, potential patterns, and opportunities for inclusion in the Footing Drain Disconnect program.
For information about filing a claim with the city, click here.
You may be able to help prevent future sewer backup and flooding problems in your area. Sanitary sewer backups
are a problem of their own and also cause basement flooding.
'Common Sense Sewer Tips’ factsheet (PDF)
Learn how to properly use the sanitary sewer system, including what not to flush, how to prevent clogs from Fats, Oils and Grease (F.O.G.) and also how to take caution towards tree roots penetrating sewer pipes .
||'What to do about F.O.G.?' brochure (PDF)|
Specific information about F.O.G. recycling and proper disposal. This brochure is geared towards Food Service Providers, however Fats, oils and grease are also an issue at the residental scale.
Check the Washtenaw County Fats, Oils and Grease Page for F.O.G. Facts and how to contact local grease haulers.
also cause basement flooding.
||Stormwater FAQ page (PDF)|
Read the 'Stormwater Management' and 'Impervious Area' sections to learn how excessive stormwater runoff can lead to flooding and how decreasing impervious area can help reduce stormwater runoff.