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The Role of Information Technology at the City 

The Information Technology Service Unit has leadership roles in setting the future direction for information technology so the City of Ann Arbor can achieve its strategic priorities, coaching service areas on business process improvements, delivering a clear business value and providing enterprise-level project management expertise, ensuring successful initiatives across the organization. 

The Information Technology Service Unit is organized to support the diverse needs of the city organization, delivered around five core areas:

Administration

Providing strategic and day-to-day direction over the Information Technology Service Unit.

Application delivery

Providing business applications support services for over thirty unique business including Police and Fire, Planning and Development, Customer Service, Finance, 15th District Court, Ann Arbor Housing Authority and Human Resources. 

Service delivery

Providing core technology services to the city including desktops, laptops, voice, internet, email services and service desk. 

Project delivery

Providing enterprise-wide project management services, ensuring successfull implementations of large projects.

Architecture and security

Providing strategic technology and security roadmaps, policies and procedures, ensuring consistency and value for our customers

Information Technology Service Unit Vision

The City of Ann Arbor’s Information Technology Service Unit will be recognized as the preferred provider of information technology services for the City of Ann Arbor because of our innovation, customer focus and effectiveness. 

Information Technology Service Unit Mission

The City of Ann Arbor’s Information Technology Service Unit provides business value, through collaboration with their business partners (customers), by leveraging the right technology and processes to enable timely, cost effective, high quality delivery of city services.

Information Technology Services
IT Director Tom Shewchuk
Ann Arbor Justice Center, first floor, 301 E. Huron St.
734.794.6550