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Public Services
Administration and Safety Management
Customer Service
Field Operations
Fleet and Facilities Service Unit
Project Management
Systems Planning
Waste Water Treatment
Water Treatment
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Administration and Safety Management

This unit provides leadership, budgetary, accounting, administrative, safety compliance and public relations support for the Public Services Area.

Customer Service and Payment Center Unit

The Customer Service and Payment Center responds to phone and e-mail requests associated with project management, solid waste, street maintenance, water utilities, traffic control, treasury (providing payment processing for water, property taxes, parking tickets, and solid waste), and provides general information for walk-in customers. The unit is also responsible for water utility metering reading, installation, and repair.

Field Operations Service Unit

Field Operations is responsible for park maintenance, forestry, natural area preservation, street lighting, signals, signs, radio communications, street maintenance, solid waste and material recovery activities (recycling, composting), and all water, wastewater and storm water distribution and collection.

Fleet & Facilities Service Unit

This unit is responsible for all fleet services including fuel procurement and management and procurement, sale, maintenance, and repair of the City’s 400+ pieces of rolling stock and 100+ pieces of additional, specialized equipment including fire vehicles. Also responsible for the operation of Ann Arbor’s Municipal Airport and the repairs, renovations, preventive maintenance, snow removal, grounds maintenance, and general upkeep of 19 City-owned buildings.

Project Management Service Unit

Project Management provides engineering services including design and construction management, construction inspection, and traffic and transportation engineering. The unit focuses on timely completion of the City’s capital improvement projects, traffic engineering services, private development construction services, infrastructure records maintenance, and securing outside funds and grants for the City’s capital improvement projects.

Systems Planning Service Unit

This unit provides GIS-based work management systems and asset management for the Public Services Area including parks, solid waste, transportation, non-motorized transportation, sanitary storm water and drinking water facilities. Staff coordinates development of programs and policies that optimize service levels, environmental benefit and public investment; capital planning and budgeting; and infrastructure standards and specifications for facilities and activities within the Public Services Area.

Wastewater Treatment Service Unit

This unit is responsible for the effective collection, treatment and environmentally acceptable discharge of the wastewater generated by the Ann Arbor community, including the operation and maintenance of the City’s Wastewater Treatment Plant; eight sewage lift stations; and laboratory testing services.

Water Treatment Service Unit

This unit is responsible for processing and supplying safe drinking water for the citizens of Ann Arbor by operation of the treatment plant; six remote pumping stations; nineteen million gallons of storage capacity; four dams; source water facilities; two hydro-electric plants; and laboratory testing services.



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